This Privacy Policy explains what personal information the CERKA mobile app (the "App") collects, how we use it, and the choices you have. The App is operated by Tech Pro Repairs LLC, a limited liability company organized in the State of Connecticut, United States ("CERKA," "we," "us"). Questions? Email us at contacto@getcerka.com.
1. What CERKA is
CERKA is a talent-discovery app. It lets people search by city and category for creative professionals such as models, photographers, makeup artists, videographers, hair stylists and content creators, and contact them outside the App through WhatsApp, Instagram or their website.
2. Information we collect
Account information. To sign up, we use your email address and a password. Authentication is handled by our provider Supabase; we do not store your password in readable form.
Professional profile information (optional). If you create a professional profile, we may store: name, category, city and country, bio, specialties, availability status, profile photo and portfolio photos, Instagram handle, WhatsApp number and website.
City location. You choose your city with a place picker. We store the latitude and longitude of the city you choose so your profile appears in location-based searches. We do not track your live GPS location.
Subscription information. If you purchase PRO or BOOST, we store your subscription status (for example, whether it is active and its renewal date) and Stripe customer or subscription identifiers. We do not store card numbers.
Reports. If you report a profile, we keep the report and the reason given so we can review it.
3. How we use your information
- To create and maintain your account and keep you signed in.
- To display professional profiles in searches by city and category.
- To process and manage PRO and BOOST subscriptions (for example, ranking a BOOST profile first).
- To review reports, moderate content and enforce our Terms of Use.
- To respond to your requests and communicate with you about your account.
- To comply with legal obligations and protect the safety of the App and its users.
We do not sell your personal information, we do not show ads, and we do not share your information with third parties for advertising.
4. Who we share information with
- Supabase: our provider for database, file storage (photos) and authentication, which processes data on our behalf.
- Stripe: processes subscription payments through its checkout page. The payment details you enter are received and processed by Stripe under its own privacy policy.
- Other users: your professional profile information is visible to all App users.
- Authorities: when required by law or needed to protect rights and safety or prevent fraud.
- Business transfers: in a merger, acquisition or sale of assets, information may be transferred to the successor, which will remain bound by this policy.
When you contact a professional via WhatsApp, Instagram or their website, you leave CERKA, and those services' own privacy policies apply.
5. Cookies and local storage
The App uses local storage on your device only to keep you signed in. We do not use advertising cookies or third-party analytics tools.
6. Data retention
We keep your information while your account is active. If you delete your account, we delete your profile, photos and login data. We may keep certain records where required by law or to resolve disputes and prevent fraud (for example, payment records kept by Stripe, or report and moderation records), only for as long as necessary.
7. Your rights and choices
- Access and correction: you can view and edit your profile directly in the App.
- Deletion: you can delete your account in the App. This removes your profile, photos and login, and cancels any active subscriptions.
- Other requests: to request a copy of your data or exercise other rights, email contacto@getcerka.com. We may ask you to verify your identity.
California residents. Under California privacy law (CCPA/CPRA), you may request to know what personal information we collect, and to access, correct and delete it. We do not sell or "share" personal information for cross-context behavioral advertising. We will not discriminate against you for exercising your rights. You may act directly or through an authorized agent.
Users in the European Economic Area, the UK and other regions. Depending on applicable law, you may have the right to access, rectify, erase, restrict or object to processing, to data portability, and to lodge a complaint with your data protection authority. We process your information to provide the service (performance of a contract), for our legitimate interest in keeping the App safe, and to comply with legal obligations. Your information may be processed in the United States and other countries where our providers operate.
8. Security
We use reasonable measures to protect your information, such as encrypted connections and our providers' access controls. No system is completely secure; we recommend using a strong, unique password.
9. Children
CERKA is intended for people 18 and older. We do not allow anyone under 18 to use the App or create profiles, and we do not knowingly collect information from minors. If you believe a minor has provided us information, email contacto@getcerka.com and we will delete it.
10. Changes to this policy
We may update this policy. We will post the new version with its updated date and, for material changes, give you reasonable notice (for example, in the App). Continuing to use the App after an update means you accept the new version.
11. Contact
Tech Pro Repairs LLC · State of Connecticut, USA
Email: contacto@getcerka.com
A Spanish version of this policy is also available.